Refund Policy

How Refunds Work for Helmbeam

You can buy a Helmbeam subscription in the app through Apple’s App Store or Google Play Store, or on our website, where Stripe processes the payment. Refunds for app store purchases are handled by Apple or Google. Refunds for website purchases are handled by Scydex Ltd.

Requesting a Refund

Apple App Store

If you purchased your subscription through the Apple App Store, you must request a refund directly from Apple. You can do this by:

• Visiting reportaproblem.apple.com
• Signing in with your Apple ID
• Selecting Helmbeam from your purchase history
• Requesting a refund through Apple’s process

Apple reviews and processes all refund requests in accordance with their own refund policies.

Google Play Store

If you purchased your subscription through the Google Play Store, you must request a refund directly from Google. You can do this by:

• Opening the Google Play app or visiting play.google.com
• Navigating to your purchase history
• Selecting Helmbeam
• Requesting a refund through Google’s process

Google reviews and processes all refund requests in accordance with their own refund policies.

Our website

If you subscribed on our website, email [email protected] from the email address on your Helmbeam account and tell us which payment you are asking about. We review the request under the circumstances below. If we approve it, the refund is issued through Stripe to the payment method you used.

When Refunds May Apply

Scydex Ltd supports refund requests in the following circumstances. For app store purchases, Apple or Google makes the final decision.

There is a technical problem with the product

If you encounter a consistently reproducible error with the application that prevents you from accessing the Services, please let us know at [email protected]. Please include specific information about the technical issue, your device type, and operating system version. We will work with you to resolve the issue or support your refund request with the relevant app store. For a website purchase, we review the refund request ourselves.

Access to the service has not been provided

If payment has been made and access to Helmbeam Pro features has not been provided within 7 days, please reach out at [email protected] so we can investigate and resolve the issue.

When Refunds Do NOT Apply

We are unable to support refund requests in the following situations:

• You no longer need the purchased service.
• You don’t have sufficient expertise to use the service.
• You bought our service by accident.
• You are having trouble accessing the service because your internet is not fast enough, is not stable, or similar issues related to your internet service or device.
• You claim the app is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
• A stock you tracked using Helmbeam data declined in value. Helmbeam provides historical data observation only, not investment advice, and does not guarantee any investment outcomes.

Cancelling Your Subscription

You can cancel your subscription at any time. Cancellation prevents future charges but does not trigger a refund for the current billing period. If you cancel during a free trial, you will not be charged.

In the Helmbeam app, open Settings and tap Manage subscription. It opens the place that manages your subscription: the Stripe billing portal if you subscribed on our website, or your App Store or Google Play subscription settings if you subscribed in the app. You can also use the steps below.

To cancel on Apple:

• Open Settings on your device
• Tap your name, then Subscriptions
• Select Helmbeam
• Tap Cancel Subscription

To cancel on Google:

• Open the Google Play app
• Tap your profile icon, then Payments & subscriptions
• Select Subscriptions
• Select Helmbeam
• Tap Cancel subscription

To cancel a website subscription:

• Open the Helmbeam app and go to Settings
• Tap Manage subscription to open the Stripe billing portal
• Choose to cancel your subscription and confirm

After cancellation, you will retain access to Helmbeam Pro features until the end of your current billing period.

Need Help?

If you have questions about our refund policy or need assistance, please contact us:

Email: [email protected]

Please include your device type (iOS or Android), your account email address, and detailed information about your issue when contacting us.

This Refund Policy is effective as of September 2026, and applies to all Helmbeam subscriptions, whether bought in the app or on our website.